Meyertech ZoneVu 328 Series Guia do Utilizador descarregar pdf (Página 25)

MPOWER CCTV SYSTEM CONFIGURATION SOFTWARE ISSUE 05

MPOWER

Mpower Recovery Procedure

If Mpower fails to respond to user input the program or operating system might have crashed. The problem may manifest

itself in a number of ways EG a Windows error screen may appear advising the application is about to close, the appearance

of the egg-timer icon indicating the system is executing a command; but never completes it resulting in a ‘locked-up’

appearance; ETC

Fault Logging and Reporting

In order for faults to be fixed in future releases of Windows and Mpower it is important that all faults are logged and reported

to Meyertech.

When you experience a fault please note down as much information as you can about the status of the system when the fault

occurred IE:

• What operation, if any was being performed at the time the fault occurred?

• If there are any error messages on the screen please carefully note them down before clearing them.

• How did you rectify the fault EG reset the PC

General Recovery From a Fault

If a minor fault occurs recovery can normally be achieved by simply returning to the startup screen and then selecting File ->

Exit, and then restarting Mpower

Recovery From a Major Fault

Recovery from a more serious fault may mean you cannot exit Mpower. In this case follow the procedure below:

1. Press Ctrl, Alt, Delete simultaneously.

2. A pop-up window will appear giving you the option to end applications, which are currently running.

3. Select ‘Meyertech Mpower followed by ‘End Task’

4. Restart Mpower

Alternatively if Ctrl, Alt, Delete does not work. Locate the PC and press the reset button. If the PC does not have a reset

button power-down the PC, wait five minutes and then power-up the PC. If all of the above fail it is possible data corruption

has occurred. You may have to:

1. Re-install Mpower

2. Restore the Mpower data files you have previously backed up.

Please contact Meyertech Support

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